Many science fiction writers have envisioned a future dystopia where humanity has fallen under the rule of robot overlords. But here in reality, artificial intelligence has actually been pretty helpful in the development of websites and apps.
Nobody wants to navigate a complex series of menus to get something done. Conversation makes for a much easier experience. Apps and other web services are using this more natural approach to make ordering goods, getting financial advice, or booking a hotel room as easy as sending a few text messages.